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3. If the Customer fails to pay the amount for the Products may have to pay a cancellation charge pursuant to the terms
and all taxes by the due date based on the Payment Term, set out in the Catalog or in the Cancellation Policy.
regardless of the reason for such delay, a default charge 3. The Customer may not cancel its order unless such
may be additionally imposed on the unpaid amount at the cancellation is in accordance with the provisions of this
rate determined by the Company separately or if such Article 16.
rate is higher than the highest rate of interest permitted by
applicable law, such highest rate, until paid in full. Article 17 Returning and Replacing Products
4. If payment by the Customer cannot be confirmed by the
specified due date based on the Payment Term, please 1. The Customer may return or receive replacement of the
be aware that the Company may carry out predetermined Products (“Returns”) after the inspection period specified in
procedures such as suspending the Customer’s order and Article 7, unless any of the following cases apply.
shipment of ordered products, or revoking the Customer’s (1) The Products are not designated as “Stock” in the
registration. Catalog.
5. If the Customer desires to change its payment method, (2) The Products that have been opened, unpacked, or
please contact the Company. The new payment method will used.
apply as separately determined by the Company. (3) The Special Orders under Article 9 of the Terms and
Conditions or the Products that are otherwise order-
made for the Customer.
Article 13 Maximum Credit Amount (4) The Products ordered by MISUMI from a third party at
the Customer’s request.
1. MISUMI will set a maximum amount that the Customer can
owe to MISUMI for the total purchase of the Products at any (5) The Products that have deteriorated or been damaged
given time (the “Maximum Amount”). due to an error in the Customer’s use.
2. MISUMI may at its discretion, take any of the following ways (6) The Products that the Customer wishes to return
because of the Customer’s preferences, such as the
if the total price for the Products ordered by the Customer Products not suiting the Customer’s tastes (having a
exceeds the Maximum Amount or if otherwise necessary different color or appearance from that in the Catalog).
with respect to the Maximum Amount. In such case, please (7) The Products that have marks or damage attributable to
be aware that it may not be possible to deliver the Products
by the prescribed delivery date. the Customer.
(1) Requesting the Customer pay in advance or pay the (8) Thirty (30) days have passed since the date of delivery of
outstanding amount. the Products.
(2) Refusing the order. (9) The Customer has placed a large quantity order for the
(3) Any other method determined by MISUMI. Products.
3. Please contact MISUMI to check the Customer’s Maximum (10) Dangerous goods.
Amount. 2. Notwithstanding the provisions of Article 17.1, if there is any
Defects in the Products or the wrong Products are delivered
due to the reason attributable to MISUMI, please contact
Article 14 Refusal to Receive Products MISUMI within the period mentioned in the provision of
Article 17.1(8). By information from the Customer, MISUMI
If the Customer refuses to receive the Products or the Products will determine whether the damage or wrong delivery is
cannot otherwise be sent to the Customer’s address for attributable to MISUMI and if MISUMI acknowledge thereof,
reasons attributable to the Customer (such as nobody being MISUMI accepts return of the Products. The postage costs
at the address to receive the Products), MISUMI will consider incurred in returning the Products will be borne by MISUMI.
the sales agreement for such Products to be automatically If MISUMI cannot confirm the condition of the Product,
terminated. Please be aware that in this case the Customer MISUMI may reject the Return of the Products.
shall pay an amount equivalent to the price of the Products 3. If a return is made through no fault of MISUMI, a handling
and any damages incurred by MISUMI, provided, however, or restocking charges (See Cancellation Policy) may be
that this will not apply if MISUMI believes there are special imposed on the Customer.
circumstances in light of the nature, type, or quantity of the 4. Customer shall pay all associated shipping costs and a
Products, the distribution system used, or any other factor. handling or restocking fee equal to 20% of the total sales
amount of the returned goods, if Return is made under the
provisions of Article 17.1 of the Terms and Conditions.
Article 15 Force Majeure Disclaimer 5. The purchase price of Products that have been returned to
MISUMI will not be calculated in the aggregate amount that
If any delivery of Products is delayed or impossible due to is used to determine any volume discounts to be offered by
natural disasters (including, without limitation, earthquakes, MISUMI and all prices will be re-calculated accordingly.
floods, and fires), amendments to or abolishment of laws or
ordinances, dispositions through exercise of a public authority,
transportation-related problems, labour disputes, or any other Article 18 Warranty
circumstances beyond the control of MISUMI, MISUMI will
notify the Customer within a reasonable period considering 1. The Warranty Standard, that is the sole warranty made with
such circumstances. Provided, however, that MISUMI shall not respect to the Products separately set out in the Catalog (the
be liable in any way for any damages or expenses incurred by “Warranty”).
the Customer due to such delay or failure in delivery.
MISUMI’S WARRANTY HEREIN IS IN LIEU OF AND
Article 16 Changing or Cancelling Orders EXCLUDES ALL OTHER WARRANTIES OF MISUMI,
THE MANUFACTURER OF THE PRODUCTS, AND ANY
1. The Customer may change the details of or cancel an OTHER ENTITY INVOLVED IN THE MANUFACTURE,
order (“Cancellation”) in accordance with the “Cancellation SALE, OR SERVICING OF THE PRODUCTS (OR
Policy” set out in the website (the “Cancellation Policy”). ANY PORTION THEREOF) AND THEIR RESPECTIVE
For Cancellation, please contact MISUMI by telephone on SUBSIDIARIES, AFFILIATES AND RELATED COMPANIES
or before the date and time of corresponding set out in the (HEREINAFTER COLLECTIVELY REFERRED TO AS
Catalog. Notwithstanding the foregoing, MISUMI reserves THE “MANUFACTURING AND SELLING COMPANIES”),
the right not to accept Cancellation because of the nature, EXPRESS, IMPLIED OR STATUTORY, OR OTHERWISE
type, quantity, or shipping date of the Products, or the CREATED UNDER APPLICABLE LAW, INCLUDING,
distribution system, or other relevant factors. BUT NOT LIMITED TO, ANY WARRANTY OF
2. Depending on the time of requesting Cancellation, type and MERCHANTABILITY AND ANY WARRANTY OF FITNESS
FOR A PARTICULAR PURPOSE OR USE.
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