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(4) MISUMI provides the Service on the condition that in the case of special orders, specified in the Customer’s
the Customer orders and uses the Products at its sole drawings) (collectively “Defects”) in the Products. If the
responsibility and in compliance with matters relating to Products fail to meet the specifications or have any Defects,
the Products that are listed in the Catalog, such as the the Customer shall give written notification to MISUMI within
specifications, intended uses, terms of use, instruction one (1) week of receipt of the Products, and then send the
and precaution for use, conditions of use, drawings and Products failing the inspection and the detail report stating
other information of the Products, and any notice or other the cause and status thereof including photo of product and
description in documentation or labels that comes with the packaging with clear label to the address designated by
Products (or their accessories). MISUMI.
(5) The Products may not be resold to a third party, 2. Please note that MISUMI may deem that the Products have
incorporated in products offered to general consumers, been inspected and approved by the Customer if it does not
or used in any other similar manner without the written receive notice within one (1) week of receipt of the Products
consent of MISUMI. by the Customer.
Article 5 Days to Ship and Title and Risk Article 8 Measures for Defective Products
of Loss If it is discovered through the inspection set out in Article 7
1. MISUMI will ship the Products from its warehouse or that all or part of the Products fail to meet the specifications,
suppliers in accordance based on the required number of MISUMI will check such Products. If it is clear to MISUMI that
days to ship of the Products (“Days to Ship”) set out in the such defects are attributable to only MISUMI, MISUMI will
relevant page of the Catalog. However, depending on the promptly deliver a replacement of the Products (or provide the
type and quantity of the Products ordered (for example, due service again in the case of a service) or, if directed by the
to customization of Products or the large quantity order) or Customer, refund the amount paid by the Customer for the part
depending on the time, when the order is placed, MISUMI of the Products that is defective.
may determine alternative shipping dates.
2. Title and risk of loss pass to the Customer upon tender of
shipment to the carrier. If the Product is damaged in transit, Article 9 Extra Products
the Customer shall file claim with the carrier. If MISUMI delivers to the Customer a greater quantity of the
3. If the time the Customer sends a facsimile order or email Products than that which the Customer ordered and such
order and the time MISUMI receives such order differs due mistake is attributable to MISUMI, the Customer shall contact
to the transmission environment of the facsimile or email, the MISUMI and return the extra Products to MISUMI promptly.
Production Time, the Day to Ship will be calculated from the In this case, MISUMI will pay for all shipping costs incurred
time MISUMI receives such order. in returning the extra Products. The Customer is kindly
4. Please be aware that MISUMI may not be able to process requested to keep the extra Products in its original condition
an order as a normal order if any of the details in the order and packaging from the time it receives such Products until it
are missing or inaccurate. returns them to MISUMI.
5. The Days to Ship and dates when the Products are actually
delivered to the Customer is different. When ordering the
Products, please see the period required for the delivery by Article 10 Special Orders
area set out in the Catalogs.
Please be aware that the Products may not be delivered within If the Customer orders products with specifications set out in
the delivery period set out in the Catalog due to transportation drawings provided by the Customer, specifications other than
factors such as weather, traffic jams, or road construction, those prescribed by MISUMI or other special orders not for the
the timing of the delivery (such as during delivery companies’ Products with the specifications listed in the Catalog (“Special
year-end and New Year holidays, Songkran holidays, or other Orders”), ordering procedures and the Service are different
holidays), the inventory status of the Products, or any other from the orders for the standard Products listed in the Catalog.
reasons, and in this case MISUMI shall not be liable to the Other than the ordering procedure for Special Orders, the
Customer in any way. Terms and Conditions apply to Special Orders to the extent
that they do not contradict the nature of the Special Orders.
Article 6 Delivery of the Products
Article 11 Applicable Taxes
1. Delivery of the Products is deemed to be completed when
the Products is delivered to the place registered by the The Customer shall additionally pay an amount equivalent to
Customer or designated by the Customer at the order. Upon all applicable taxes incurred in using the Service, including VAT
receiving the Products, the Customer is requested to affix its and any sales taxes, if any.
seal or representative’s signature to the delivery company’s
form as proof of receipt.
2. The Products may not be delivered if the Customer’s Article 12 Payment
company name, factory name, research institute name,
nameplate, or other verification of the Customer cannot be 1. The Customer shall pay the purchase price for the Products
confirmed. it has purchased and all taxes imposed thereon by any of
3. If the Products are delivered to a location other than the methods set out in the Catalog and selected by the
that specified by the Customer, the person receiving the Customer at the customer registration. If credit is extended,
Products may be required to provide personal identification, the undersigned agrees and understands that all invoices
such as a license or passport. (In this case, details such as are due and payable within thirty (30) days of the invoice
the address, name, and registration number in the license or date. Further, please be aware that the Company may
passport provided may be copied.) request cash on delivery payment or advance payment from
the Customer if it is a new customer, due to the status of a
transaction or for other reasons.
Article 7 Inspections 2. The Company will send invoices for the Products shipped
and the Customer shall make all payment for such invoice
1. Within one (1) week of receipt of the Products, the Customer amount in accordance with the payment term specified
must inspect the Products to confirm the name, part number, in invoices or otherwise agreed by the Company. The
and quantity of the Products and verify, that there is no Customer shall be liable for the relevant bank fee of such
damage, deformation, defects, or flaws (including if the payment, if any.
1611 specifications do not meet those listed in the Catalog or, 1612