Page 1698 - MiSUMi 2025

regardless of the reason for such delay, a default charge Notwithstanding the foregoing, MISUMI reserves the right
may be additionally imposed on the unpaid amount at the not to accept Cancellation because of the nature, type,
rate determined by the Company separately or if such quantity, or shipping date of the Products, or the distribution
rate is higher than the highest rate of interest permitted by system, or other relevant factors.
applicable law, such highest rate, until paid in full. 2. Depending on the time of requesting Cancellation, type and
4. If payment by the Customer cannot be confirmed by the quantity of the Products and other factors, the Customer
specified due date based on the Payment Term, please may have to pay a cancellation charge pursuant to the terms
be aware that the Company may carry out predetermined set out in the Catalog or in the Cancellation Policy.
procedures, such as suspending the Customer's order and 3. The Customer may not cancel its order unless such
shipment of ordered products, or revoking the Customer's cancellation is in accordance with the provisions of this
registration. Article 16.
5. If the Customer desires to change its payment method,
please contact the Company. The new payment method will Article 17 Returning and Replacing Products
apply as separately determined by the Company.
1. The Customer may return or receive replacement of the
Products ("Returns") after the inspection period specified in
Article 13 Maximum Credit Amount Article 7, unless any of the following cases apply.
(1) The Products are not designated as "Stock" in the
1. MISUMI will set a maximum amount that the Customer can Catalog.
owe to MISUMI for the total purchase of the Products at any (2) The Products that have been opened, unpacked, or
given time (the "Maximum Amount"). used.
2. MISUMI may at its discretion, take any of the following ways (3) The Special Orders under Article 9 of the Terms and
if the total price for the Products ordered by the Customer Conditions or the Products that are otherwise order-
exceeds the Maximum Amount or if otherwise necessary made for the Customer.
with respect to the Maximum Amount. In such case, please (4) The Products ordered by MISUMI from a third party at
be aware that it may not be possible to deliver the Products the Customer's request.
by the prescribed delivery date. (5) The Products that have deteriorated or been damaged
(1) Requesting the Customer pay in advance or pay the due to an error in the Customer's use.
outstanding amount. (6) The Products that the Customer wishes to return
(2) Refusing the order. because of the Customer's preferences, such as the
(3) Any other method determined by MISUMI. Products not suiting the Customer's tastes (having a
Notwithstanding Paragraph 3 of Article 3, if the Customer is different color or appearance from that in the Catalog).
paying in advance or the total price for the Products ordered (7) The Products that have marks or damage attributable to
by the Customer exceeds the Maximum Amount, the order the Customer.
made by the Customer shall constitute a sales agreement (8) Thirty (30) days have passed since the date of delivery of
upon MISUMI's transmission of the order confirmation to the Products.
Customer. (9) The Customer has placed a large quantity order for the
3. Please contact MISUMI to check the Customer's Maximum Products.
Amount. (10) Dangerous goods.
2. If there is any Defects in the Products or the wrong Products
Article 14 Refusal to Receive Products are delivered due to the reason attributable to MISUMI,
please contact MISUMI within the period mentioned in the
If the Customer refuses to receive the Products or the Products provision of Article 17.1(8).
cannot otherwise be sent to the Customer's address for By information from the Customer, MISUMI will determine
reasons attributable to the Customer (such as nobody being whether the damage or wrong delivery is attributable to
at the address to receive the Products), MISUMI will consider MISUMI and if MISUMI acknowledge thereof, MISUMI
the sales agreement for such Products to be automatically accepts return of the Products. The postage costs incurred
terminated. Please be aware that in this case the Customer in returning the Products will be borne by MISUMI. If
shall pay an amount equivalent to the price of the Products MISUMI cannot confirm the condition of the Product,
and any damages incurred by MISUMI, provided, however, MISUMI may reject the Return of the Products.
that this will not apply if MISUMI believes there are special 3. If a return is made through no fault of MISUMI, a handling
circumstances in light of the nature, type, or quantity of the or restocking charge (See Cancellation Policy) may be
Products, the distribution system used, or any other factor. imposed on the Customer.
4. Customer shall pay all associated shipping costs and a
handling or restocking fee equal to 20% of the total sales
Article 15 Force Majeure Disclaimer amount of the returned goods, if Return is made under the
provisions of Article 17.1 of the Terms and Conditions.
If any delivery of Products is delayed or impossible due to 5. The purchase price of Products that have been returned to
natural disasters (including, without limitation, earthquakes, MISUMI will not be calculated in the aggregate amount that
floods, and fires), amendments to or abolishment of laws or is used to determine any volume discounts to be offered by
ordinances, dispositions through exercise of a public authority, MISUMI and all prices will be re-calculated accordingly.
transportation-related problems, labor disputes, spread of
infection or any other circumstances beyond the control of
MISUMI, MISUMI will notify the Customer within a reasonable Article 18 Warranty
period considering such circumstances. Provided, however,
that MISUMI shall not be liable in any way for any damages 1. The Warranty Standard, that is the sole warranty made with
or expenses incurred by the Customer due to such delay or respect to the Products separately set out in the Website/the
failure in delivery. Catalog/App (the "Warranty").

MISUMI'S WARRANTY HEREIN IS IN LIEU OF AND
Article 16 Changing or Cancelling Orders EXCLUDES ALL OTHER WARRANTIES OF MISUMI,
1. The Customer may change the details of or cancel an order THE MANUFACTURER OF THE PRODUCTS, AND ANY
("Cancellation") in accordance with the "Cancellation Policy" OTHER ENTITY INVOLVED IN THE MANUFACTURE,
set out in the Website/the Catalog/App (the "Cancellation SALE, OR SERVICING OF THE PRODUCTS
Policy"). For Cancellation, please contact MISUMI by (OR ANY PORTION THEREOF) AND THEIR RESPECTIVE
email or the Website/the Catalog/App on or before the SUBSIDIARIES, AFFILIATES AND RELATED COMPANIES
(HEREINAFTER COLLECTIVELY REFERRED TO AS
C-003 date and time of corresponding set out in the Catalog. THE "MANUFACTURING AND SELLING COMPANIES"),